A Best Practice Framework for the Management of Psychological Claims
Making an insurance claim can be a confusing experience, during an often distressing time in someone’s life. When managed well the claims process will provide a pillar of support to the person on claim during their time of greatest need. However, if managed poorly, the claims process may impact a person on claim’s ongoing psychological recovery resulting in poor outcomes for both the person making the claim and the Insurer tasked with supporting them.
In partnership with the Australian and International Life Insurance industry SuperFriend has created a world-first Framework for the Group Insurance and broader Personal Injury Sectors to manage mental health claims using best practice.
The resources provide a roadmap of practical recommendations to improve the psychological and financial outcomes for the person on claim and the insurer.
TAKING ACTION’S Action Area guidelines
- Developing the Management Practices for Psychological Claims
- Optimising Claims Management Teams
- Engaging Employers in Stay at Work/Return to Work
TAKING ACTION Resources
More detail about each resource can be found below. You can download or order hard copies of the resources in the form at the bottom of the screen.
Watch SuperFriend’s CEO talk about best practice management of mental health related insurance claims
Margo Lydon at the Actuaries Institute’s 2016 Financial Services Forum (Plenary 5 speaker: Societal Changes)