Mental Health and Wellbeing Training

Workplace training is one of the most effective ways to build long-term mental health and wellbeing capability in your workplace. It creates the positive cultural change that is essential for building a thriving workplace environment that supports high-performing, cohesive and innovative teamwork.

SuperFriend offers online and face-to-face (currently remote) training, or a combination of the two, for employees and leaders in all organisations, as well as a few courses to support specialised roles.

Leading construction firm, Hansen Yuncken has recently rolled out our Training for all staff – see their story.

To enquire about a program call (03) 9615 8661, or use the form below.

Online modules and a wide range of resources are delivered through SuperFriend’s brand new online learning platform, MySuperFriend.

Try this free, 15 minute wellbeing check-in module as a taster for our training content, and share with your employees to support their self-care! 

Online learning + optional workshops

Workplace Mental Health Essentials for All Staff

This course is designed to promote individual wellbeing and increase shared understanding of its importance within organisations.  This course provides an excellent introduction to workplace mental health and wellbeing and a strong foundation for further learning. The learnings help to reduce mental health stigma, increase empathy and can be applied well beyond the workplace.

After completing this course, learners will have an increased awareness of their own mental health and how to manage their self-care during times of stress, isolation and change. The optional workshop provides an opportunity for participants to practice the skills learned in the online modules.

This increases their confidence to apply the skills and allows for a shared learning experience and open discussion about how to take learnings back into the workplace, collectively. Employers can build on this momentum to engage their workers in further activities that enable the workplace to thrive.

  • Modules: 5 short online modules (75 mins total)
  • Facilitated workshop (optional): Up to 20 people (90 mins)
  • Resources: Access to additional supporting resources – tools, tip sheets, videos, articles.
  • The difference between mental health and mental illness
  • The importance of self-care
  • Strategies to build positive relationships
  • How to support someone in distress
  • Your mental health rights and responsibilities.

This course is recommended for all staff.

There are no prerequisites for this course.

Workplace Mental Health Essentials for Leaders

Leaders play a vital role in creating a mentally healthy work environment. Research consistently tells us that one of the most influential factors on a workplace’s ability to thrive is regular mental health and wellbeing training for leaders.

Employees are more likely to thrive in workplaces where they feel seen and heard by leadership. Leaders also need to be seen modelling what is expected in the workplace including taking care of their own wellbeing.

This course promotes individual wellbeing and increases understanding of how to support a cohesive team and promote a mentally healthy workplace. After completing this course, learners will have an increased awareness of how to manage psychological risk and the importance of selfcare for themselves and their team during times of stress, isolation, and change.

The optional workshop provides an opportunity for participants to practice and embed the skills learned in the online modules. This increases their confidence to apply the skills in care conversations and allows for a shared learning experience and open discussion about how to take learnings back into the workplace.

  • What is a mentally healthy workplace
  • Leaders’ mental health roles and responsibilities
  • Supporting your team using an integrated approach
  • Identifying risk and protective factors
  • How to have a care conversation.
  • 1.5 hours
  • Max. 20 participants
  • Online via Zoom
  • Contact centre and frontline staff

This course is recommended for all people leaders.

Workplace Mental Health Essentials for All Staff.

Positive Interactions for Contact Centre Staff

Contact centre staff face unique challenges in their role often due to the high work demands, managing challenging interactions, high levels of performance management, and limited development opportunities.

This course provides practical skills to help them manage challenges in their role so they can thrive. The course provides an ideal introduction to understanding mental illness aligned to FSC Standard 21, understanding risk and protective factors and strategies to manage and deescalate challenging calls.

It is designed to build the capability of contact centre staff to positively engage and interact more effectively with their customers, acknowledging the challenges to the role and that some interactions are more difficult than others.

Making a commitment to supporting workers’ in this area demonstrates that the organisation understands that their work is challenging and is here to support them, as well as investing in their professional development.

  • Modules: 2 short online modules (30 mins total)
  • Facilitated workshop (optional): Up to 20 people (90 mins)
  • Resources: Access to additional supporting resources – tools, tip sheets, videos, articles.
  • Understanding mental illness
  • Biopsychosocial model
  • Identifying risk and protective factors
  • De-escalation strategies
  • Managing challenging interactions.

This course is recommended for all contact centre staff.

Workplace Mental Health Essentials for All Staff.

Communications Strategies for Claims Managers

Claims managers have a unique responsibility to manage complex claims and it is well recognised that, when equipped with skills, training and awareness related to mental health there are benefits for all stakeholders.

This course promotes trust and drive positive engagements between Claims Managers and the person on claim. It provides a great introduction to person centred communication strategies and includes an Effective Communication framework (OARS – Open questions, Affirmations, Reflections, Summaries) approach and content aligned to FSC Standard 21 .

Participants will gain an understanding of mental health conditions and practical foundational person-centred communication skills to foster rapport, trust and effect positive change with the person on claim.

After completing this course, learners will have an increased awareness of how to impact positive conversations, employ empathetic techniques to build trust and the importance of self-care for themselves during times of stress, isolation, and change.

The optional workshop provides the opportunity to practice and embed the module skills, giving participants the confidence to de-escalate challenging calls and drive better claims outcomes.

  • Modules: 2 short online modules (35 mins total)
  • Facilitated workshop (optional): Up to 20 people (90 mins)
  • Resources: Access to additional supporting resources – tools, tip sheets, videos, articles.
  • Understanding mental illness
  • Biopsychosocial model
  • Identifying risk and protective factors
  • Person-centred communication
  • Effective communications strategies – OARS framework.

This course is recommended for all Claims Managers.

Workplace Mental Health Essentials for All Staff.

Additional workshops

Recognising and Responding to Suicide Risk Workshop

Workplaces have an opportunity to play an important role in raising awareness and providing early intervention and support to those at risk of suicide. Educating all staff on warning signs of suicide intent and increasing confidence to have a conversation and provide support, can make a life-saving difference to someone at risk.

SuperFriend’s workshop, Recognising and Responding to Suicide Risk is an introductory session designed in accordance with evidence based approaches to improve awareness of suicide risk factors, what to look out for, and what steps to take if suicide is mentioned.

The workshop provides participants with an understanding of suicide risk factors and the referral pathways when risk is identified.

After completing this workshop, learners will have an increased awareness of the identifiable signs, the available support for people at risk, the escalation process to follow and the importance of self-care.

  • Modules: None – workshop only
  • Facilitated workshop: Up to 20 people (60 mins)
  • Resources: Access to additional supporting resources – tools, tip sheets, videos, articles.
  • Suicide risk factors
  • What to look out for
  • Escalation paths
  • Where to go for support.
  • 4 hours (run over 2 sessions)
  • Max. 20 participants
  • Online via Zoom
  • All People Leaders (Team Leaders, Managers, General Managers / HR Executives / People & Culture Managers)

This course is suitable for all staff and would be beneficial to people leaders, contact centre workers and claims managers.

Workplace Mental Health Essentials for All Staff.

Executive Briefing

Not only do senior leaders carry the legal responsibility for ensuring their people are safe and healthy at work, they also play a critical role in driving the culture, structures, policies, and processes that allow workers to be well and thrive.

To assist organisations embarking on the journey towards creating a mentally healthy workplace, SuperFriend offers a 90-minute interactive briefing package for executives, business owners and senior managers.

Through facilitated discussion and short activities, this briefing is designed to raise awareness of senior leaders’ legal obligations to protect and promote mental health and wellbeing in the workplace, the business case for investing in workplace mental health and wellbeing, and starts the conversation about how to develop and implement a comprehensive workplace mental health and wellbeing strategy and action plan.

  • Online Modules: None – workshop only
  • Facilitated workshop: 6-16 people (90 mins)
  • Resources: Access to additional supporting resources – tools, tip sheets, videos, articles.
  • Explain the difference between mental health and mental illness
  • Summarise the business case for investing in workplace mental health and wellbeing
  • Recognise legal responsibilities for maintaining a mentally healthy workplace
  • Identify the limits of the important role you play in the mental health of employees
  • Articulate the steps the organisation can take to build and maintain a thriving workplace
  • Create a Mental Health & Wellbeing Strategy that acknowledges gaps and capitalises on strengths.

This course is recommended for current and emerging people leaders, particularly senior leaders, executives and business owners.

There are no prerequisites for this workshop. 

To enquire about any of our programs or services please call (03) 9615 8661 or complete the enquiry form:

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