What could Mental Health and Wellbeing Training teach you?

16 March 2018

We all know it’s important to have an engaged team of people who are ready to work productively. Most also know that in order for that team to be engaged and productive, each person needs to be well. It’s important that you gain an understanding of your role in helping each member of your team achieve this.

SuperFriend’s Mental Health and Wellbeing Training provides not just the knowledge but also the context to understand how all these pieces fit together.

 

Key message: tough conversations are vital

Mental Health and Wellbeing Training has a strong focus on having mental health conversations with workers.

This focus is on the precursors to such conversations – building relationships and knowing what to look out for.

The workshop provides knowledge in:

  • How to create a psychologically healthy workplace;
  • The signs of psychological ill-health at an organisational, team and individual level;
  • Signs and symptoms of common mental illnesses;
  • What to do, and what not to do, if you are concerned about someone’s mental health;
  • Tools and frameworks for sensitive conversations; and
  • Building protective factors for yourself.

One person’s experience

“I spent a day with a team of managers and a facilitator, discussing the ins and outs of mental health and wellbeing at work, specifically from the perspective of supervisors. For a while, it all sounded simple: it’s important for people to work in a mentally healthy culture, look out for signs of stress or ill health, and talk to people who may be struggling.

But when it came time to put those teachings into practice, the gaps in knowledge were obvious. Those gaps were filled with hands-on learning.

We used several realistic scenarios to simulate our uncertainties and try different strategies. While acting the part of an employee with a mental health issue in one role play, my false bravado was disarmed by a manager who was businesslike, yet genuine in her empathy. In another role play, I hit a stumbling block: a concern of saying the wrong thing to a struggling team member rendered me frozen for a few moments. With a little assistance, I came through my clumsy worry to find some new ideas that built strategies I can draw on in the future.

It was certainly better to make those blunders in a workshop environment than in a real-life situation requiring me to lead an individual towards a positive outcome.

 

New strategies to put in place

At the end of the workshop, the group was unanimous: everyone had found it powerful to learn about perceived no-go areas of mental health that research and experience has shown can actually be ventured into, and importantly the boundaries best not to be crossed.

We left with new strategies to see us through challenging situations that might arise in business and, truth be told, in life as well.”

For more information on SuperFriend’s Mental Health and Wellbeing Training, click here. This training is offered to all types of workers (including managers and supervisors, contact centre staff, claims assessors, client relationship managers, financial advisors and a general introductory session suitable for any worker), and can be tailored to your requirements.