Training

Workplace mental health training is one of the most impactful initiatives a workplace can offer to create a thriving environment. SuperFriend offers a range of workplace mental health training options designed using positive psychology approaches to build mental health and wellbeing capability and confidence.
Online Courses
Short, interactive self-paced modules that can be completed at any time on the MySuperFriend learning platform.
- Short, engaging modules
- Case studies, videos, and activities
- Access from any device/platform, anywhere at any time
- Flexibility to revisit learnings and activities as needed
- Access to the MySuperFriend resources hub with downloadable tip sheets and resources
- 12 months access for learners
- Learner engagement tracking
- Evaluation reporting of training outcomes
SCORM Licensing
Host SuperFriend’s engaging, interactive content on your Learning Management System (LMS).
- Control the way you deliver your training to give learners an integrated, consistent experience
- SCORM 1.2 or 2004 compliant files
- Pick and choose entire courses or individual modules to meet your needs
- Valid for 2023 only
Presentations
Live or virtual facilitator led sessions with a focus on building organisation-wide awareness and understanding.
- Up to 100 participants (per session)
- Virtual or on-site delivery
- Facilitated by a SuperFriend mental health expert
- Access to resources (e.g., tip sheets) to help embed learning
Workshops
Live or virtual facilitator led interactive sessions where participants can practice skills.
- 5 to 20 participants (per session)
- Virtual or on-site delivery
- Facilitated by a SuperFriend mental health expert
- Interactive participation
- Access to resources (e.g., tip sheets) to help embed learning
- Evaluation reporting of training outcomes
Online mental health courses and SCORM licensing

Mental Health Essentials
ALL STAFF ONLINE 75 MIN
- Mental health and wellbeing literacy
- Self-care strategies
- Peer support
- Legal rights and obligations relating to workplace mental health
- Building positive relationships
$49
+ GST per participant

Mental Health Essentials for Leaders
LEADERS ONLINE 55 MIN
- Leaders’ role in creating a mentally healthy workplace
- Supporting teams using an integrated approach
- Workplace risk and protective factors
- Having a care conversation
- Leaders’ mental health legal obligations
$75
+GST per participant

Managing Challenging Interactions for All Staff
ALL STAFF ONLINE 50 MIN
- Understanding what conflict is and why it occurs
- Conflict management styles
- Effective communication strategies using a person-centred approach
- De-escalation techniques for challenging interactions
- Relevant for managing challenging interactions with colleagues or customers
Highly recommended:
Completion of Workplace Mental Health Essentials for All Staff online course.$45
+GST per participant

FSC Standard 21 Mental Health Training Cat 1 Rep
FSC MEMBERS ONLINE 70 -100 MIN
Category 1 Representatives: all people that interact directly with consumers even if they are a contractor or an external supplier to the Member. This includes, but is not limited to claims & underwriting staff, call centre operators, customer service officers, dispute resolution staff & financial advisers/planners directly employed by a Member.
Gain education and training in mental health awareness and communication fundamentals to support compliance with FSC-Standard No. 21.
This workshop is designed for Category 1 team members working in the financial and insurance services industry to gain knowledge and skills to build their mental health literacy.
- Understand the difference between mental health and mental illness.
- Gain knowledge of the factors that may influence mental health and wellbeing.
- Gain awareness of common mental health conditions, self-harm and suicide.
- Develop skills for empathy.
- Develop communication skills for positive interactions.
Learning Outcomes:
- Understand the difference between mental health and mental illness.
- Gain knowledge of the factors that may influence mental health and wellbeing.
- Gain awareness of common mental health conditions, self-harm and suicide.
- Develop skills for empathy.
- Develop communication skills for positive interactions.
From$65
+ GST per participant

FSC Standard 21 Mental Health Training Cat 2 Rep
FSC MEMBERS ONLINE 70 -100 MIN
Category 2 Representatives include people employed by the Member that are involved in designing and approving products and processes that consumers use but do not interact directly with consumers. This includes, but is not limited to, people working in mid-senior management, people leaders, product design, customer experience, legal & compliance functions.
Gain education and training in mental health awareness and communication fundamentals to support compliance with FSC-Standard No. 21.
This workshop is designed for Category 2 team members working in the financial and insurance services industry to gain knowledge and skills to build their mental health literacy.
Learning Outcomes
- Understand the difference between mental health and mental illness.
- Gain knowledge of the factors that may influence mental health and wellbeing.
- Gain awareness of common mental health conditions.
- Develop skills for empathy.
- Develop communication skills for positive interactions and supportive communication techniques.
From$65
+ GST per participant

Positive strategies for success
ALL STAFF ONLINE 50 MIN
Tailored content for staff and leaders with staff learning about each concept and how to apply it in their role, and leaders learning additional strategies to embed these positive strategies for their team
- Harnessing your strength
- The science of motivation
- Creating a growth mindset
- Shaping work through job crafting
- Building positive team culture (for leaders only)
Topics can be purchased separately or bundled
Read more (Be your best self) >
Read more (Elevate your leadership) >
from$68
+GST per participant
Workshops

Workplace Mental Health Essentials
ALL STAFF WORKSHOP 1.5 HRS
Help support personal resilience and reduce stigma understanding the fundamentals of mental health and wellbeing.
Participants will develop an increased awareness of mental health and illness, risk and protective factors, how to manage self-care and access support, as well as practical skills for how to recognise when others may need support and engage in a care conversation.
Learning outcomes:
- Understand the difference between mental health and mental illness.
- Gain knowledge of the risk and protective factors that may influence mental health and wellbeing.
- Recognise when someone may need support.
- Know how to have a care conversation.
- Understand how to practise daily self-care using The Five Ways to Wellbeing.
Additional benefit: Participants are provided with resources and links to relevant support.
$2200
+ GST per workshop of up to 20 Participants

Mental Health Essentials for Leaders
LEADERS WORKSHOP 1.5 HRS
This workshop will increase participants knowledge of mental health and wellbeing, within the unique context of their leadership role.
Participants will be introduced to the integrated approach, understand their legal obligations as leaders, explore risks and protective factors in the workplace and learn about care conversations that support good mental health and positive workplace engagement.
Learning outcomes:
- Understand the difference between mental health and mental illness.
- Gain awareness of common mental health conditions.
- Explore the integrated approach to mental health.
- Gain knowledge of risk and protective factors.
- Highlight important legal obligations in the workplace.
- Understand when and how to have care conversations with team members.
- Elevate the importance of leadership self-care to maintain wellness and top-level performance.
Additional benefit: Participants are provided with resources and links to relevant support.
$2200
+ GST per workshop of up to 20 Participants

Recognising & Responding to Suicide Risk
ALL STAFF WORKSHOP 1.5 HRS
Recognising & responding to suicide risk is an important skill when thinking about supporting others. This workshop is designed to empower participants in understanding their role when engaging in a conversation about suicide with care, as well as share strategies on how to connect the person to appropriate support.
Participants will learn how to recognise their own stress response, four actionable steps in recognising and responding to suicide risk and identify self-care strategies that support personal wellbeing.
Learning outcomes:
- Gain knowledge of the risk and protective factors that may influence mental health and wellbeing.
- Explore and understand your own personal stress. responseto prepare for a conversation about self-harm or suicide.
- Learn appropriate language and how to communicate with care.
- Learn how to connect someone who may be experiencing suicidal thoughts to support.
- Understand the importance of self-care.
Additional benefit: Participants are provided with resources and links to relevant support.
$2200
+ GST per workshop of up to 20 Participants

Introduction to Psychological First Aid
ALL STAFF WORKSHOP 1.5 HRS
Distress can be hard to witness and often individuals feel the need to provide counsel to ease this, yet many of us are not trained mental health professionals or know where to start.
An Introduction to Psychological First Aid (PFA) provides participants with an introduction to the principles of PFA to that provide assistance in the first few hours and days after a distressing experience.
This workshop helps participants understand the cycle of distress, the elements of Psychological First Aid and what to look out for in colleagues and friends.
Learning Outcomes
- Understand what a critical incident is.
- Explore the elements of Psychological First Aid.
- Gain awareness of how to recognise, respond to and refer someone in distress.
- Explore ways to look after yourself after helping someone to support personal wellness.
Additional benefit: Participants are provided with resources and links to relevant support.
$2200
+ GST per workshop of up to 20 Participants

Positive Interactions for Contact / Call Centre Staff
CONTACT CENTRE STAFF WORKSHOP 2 HRS
This workshop explores strategies that lead to positive interactions between contact/call centre staff and the person on claim who calls in, to enact support and care, whilst meeting the call objectives and maintaining calm.
Learning outcomes
- Understand the difference between mental health and mental illness.
- Gain awareness of common mental health conditions.
- Develop strategies and confidence in managing challenging claims interactions.
- Explore self-awareness as a tool to de-escalate conflict.
- Develop a tool kit of evidence-based strategies to manage personal wellbeing, and to be your best to result in a positive interaction for all.
Additional benefit: Participants are provided with resources and links to relevant support.
$2450
+ GST per workshop of up to 20 Participants

Positive Interactions for Claim Centre Managers
CLAIM CENTRE MANAGERS WORKSHOP 2 HRS
This workshop will explore the strategies that lead to positive interactions between Claim Centre Managers and the person on claim as their point of contact, to enact support and care, whilst meeting the call objectives and maintaining calm.
Learning outcomes
- Understand the difference between mental health and mental illness.
- Gain awareness of common mental health conditions.
- Develop strategies and confidence in managing challenging claims interactions & maintaining connectedness.
- Explore self- awareness as a tool to de-escalate conflict.
- Develop a tool kit of evidence-based strategies to manage personal wellbeing, and to be your best to result in a positive interaction for all.
Additional benefit: Participants are provided with resources and links to relevant support.
$2450
+ GST per workshop of up to 20 Participants

FSC Standard 21 Mental Health Training Cat 1 Rep
FSC MEMBERS WORKSHOP 3.5 HRS
Audience: Members of the Financial Services Council Limited (FSC) as part of the FSC Standard No 21 (the Standard). Mental Health Education Program in accordance with the requirements outlined in Sections 7.2 –7.6 on the Standard for Category 1 representatives.
Category 1 Representatives: all people that interact directly with consumers even if they are a contractor or an external supplier to the Member. This includes, but is not limited to claims & underwriting staff, call centre operators, customer service officers, dispute resolution staff & financial advisers/planners directly employed by a Member.
Gain education and training in mental health awareness and communication fundamentals to support compliance with FSC-Standard No. 21.
This workshop is designed for Category 1 team members working in the financial and insurance services industry to gain knowledge and skills to build their mental health literacy.
Learning Outcomes:
- Understand the difference between mental health and mental illness.
- Gain knowledge of the factors that may influence mental health and wellbeing.
- Gain awareness of common mental health conditions, self-harm and suicide.
- Develop skills for empathy.
- Develop communication skills for positive interactions.
$3700
+ GST per workshop of up to 20 Participants

FSC Standard 21 Mental Health Training Cat 2 Rep
FSC MEMBERS WORKSHOP 2.5 HRS
Audience: Members of the Financial Services Council Limited (FSC) as part of the FSC Standard No 21 (the Standard). Mental Health Education Program in accordance with the requirements outlined in Sections 7.2 –7.6 on the Standard for Category 2 Representatives.
Category 2 Representatives include people employed by the Member that are involved in designing and approving products and processes that consumers use but do not interact directly with consumers. This includes, but is not limited to, people working in mid-senior management, people leaders, product design, customer experience, legal & compliance functions.
Gain education and training in mental health awareness and communication fundamentals to support compliance with FSC-Standard No. 21.
This workshop is designed for Category 2 team members working in the financial and insurance services industry to gain knowledge and skills to build their mental health literacy.
Learning Outcomes
- Understand the difference between mental health and mental illness.
- Gain knowledge of the factors that may influence mental health and wellbeing.
- Gain awareness of common mental health conditions.
- Develop skills for empathy.
- Develop communication skills for positive interactions and supportive communication techniques.
$2700
+ GST per workshop of up to 20 Participants
Presentations

Understanding Mental Health and Wellbeing
ALL STAFF PRESENTATION 60 MIN
Gain fundamental skills and knowledge to support mental health and wellbeing.
This presentation covers key concepts of mental health and wellbeing, supported by practical actions that can be taken to support a mentally healthy workplace. It is a good foundation for participants who have not had any previous mental health training or want to refresh and reinforce key concepts.
Learning outcomes:
- Understand the difference between mental health and mental illness.
- Gain knowledge of the risk and protective factors that may influence mental health and wellbeing.
- Explore the principles of a care conversations.
- Understand how to practise daily self-care using The Five Ways to Wellbeing.
Additional benefit: Participants are provided with resources and links to relevant support.
$1500
+GST for up to 100 participants

Care Conversations at Work
ALL STAFF PRESENTATION 60 MIN
Having a care conversation in the workplace can feel overwhelming if you are uncertain navigating what to say or how to help.
This presentation is designed to empower participants to engage confidently in a care conversation and elevate their understanding of their role as a support person.
Learning outcomes:
- Understand the difference between mental health and mental illness.
- Gain knowledge about how to prepare for a care conversation.
- Explore four steps of a care conversation including strategies that support participants with what to say.
- Recognise their role in leading a care conversation.
- Explore strategies that support self-care that support wellbeing after a care conversation that may leave you depleted.
Additional benefit: Participants are provided with resources and links to relevant support.
$1500
+ GST for up to 100 particpants

Five Ways to Wellbeing
ALL STAFF PRESENTATION 60 MIN
The idea of self-care can seem difficult to incorporate into daily life but need not be! The Five Ways to Wellbeing introduces participants to simple strategies that have been proven to boost resilience and maintain good mental health and wellbeing.
This presentation has been designed to empower participants to support their personal mental health and wellbeing through actionable daily practices, applying the evidence-based Five Ways to Wellbeing framework.
Learning outcomes:
- Understand the difference between mental health and mental illness.
- Explore the importance of a wellbeing practice.
- Gain practical tools for engaging in a daily wellbeing practice that helps build resilience using the Five Ways to Wellbeing framework.
Additional benefit: Participants are provided with resources and links to relevant support.
$1500
+GST for up to 100 participants

Navigating Uncertainty
ALL STAFF PRESENTATION 60 MIN
Workplaces are dynamic places that continue to change and adapt, which can lead to uncertainty and unrest. Learning skills for managing any uncertainty and navigate languishing, stress and burnout are integral to wellbeing .
This presentation covers the impact of uncertainty on mental health and wellbeing and provide strategies for protecting wellbeing. Participants will learn about the difference between languishing, stress, and burnout, and recognise when to take positive action with practical self-care strategies.
Learning outcomes:
- Understand the difference between mental health and mental illness.
- Gain knowledge of the risk and protective factors that may influence mental health and wellbeing.
- Discover the difference between languishing, stress and burnout, and be attuned to how it can show up in yourself.
- Explore ways to recognise your own mental health status, plan for wellbeing, and know when to act on this plan that supports ongoing wellness.
Additional benefit: Participants are provided with resources and links to relevant support.
$1500
+GST for up to 100 participants

Understanding Mindfulness in Engagement & Performance
ALL STAFF PRESENTATION 60 MIN
We often work on auto-pilot, use multi-tasking as a tool for getting things done and react rather than respond when stress levels are high.
Mindfulness is highly useful when it comes to engagement and performance in the workplace, and at home. It results in many benefits to a person’s health and longevity, as well as their work outcomes. This presentation will explore the science behind multi-tasking, the importance of being present to the moment and to your personal reactions to circumstances to stay in control and maintain calm.
Learning outcomes:
- Learn about what mindfulness is.
- Explore the myths of multi-tasking and explore focus in the present moment.
- Understand the stress response and learn how to enact a circuit breaker.
- Recognise when you are reacting to your environment and others, rather than responding.
- Explore a variety of mindfulness practices to enhance work performance and engagement, as well as reduce stress.
Additional benefit: Participants are provided with resources and links to relevant support.
$1500
+GST for up to 100 participants

“We have seen a positive impact since staff undertook SuperFriend’s training. People have started to connect. There’s been a shift towards a psychologically safe workplace culture – people understand that health and wellbeing is something that we are serious about. That it’s ok to ask for help and the importance of looking out for others.”

“We chose SuperFriend because it was just really clear speaking to SuperFriend that you are people who are really genuine, really authentic, easy to talk to – you weren’t trying to bamboozle us with lots of fancy acronyms or language about things. You were truly listening, so it was really a two-way discussion. You genuinely wanted to understand our business, what was going on for us.”

“We are delighted with the results and they speak volumes. Of the targeted staff, 77% completed the course with 65% of the team stating that they had gained knowledge and better yet, 81% of people said that they intended to implement this knowledge.”