• Mental health and wellbeing literacy
• Self-care strategies
• Peer support
• Legal rights and obligations relating to workplace mental health
• Building positive relationships

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$49

+ GST per participant

• Leaders’ role in creating a mentally healthy workplace
• Supporting teams using an integrated approach
• Workplace risk and protective factors
• Having a care conversation
• Leaders’ mental health legal obligations

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$75

+GST per participant

• Understanding what conflict is and why it occurs
• Conflict management styles
• Effective communication strategies using a person-centred approach
• De-escalation techniques for challenging interactions
• Relevant for managing challenging interactions with colleagues or customers

Highly recommended:

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$45

+GST per participant

Category 1 Representatives: all people that interact directly with consumers even if they are a contractor or an external supplier to the Member. This includes, but is not limited to claims & underwriting staff, call centre operators, customer service officers, dispute resolution staff & financial advisers/planners directly employed by a Member. 

Gain education and training in mental health awareness and communication fundamentals to support compliance with FSC-Standard No. 21.

This workshop is designed for Category 1 team members working in the financial and insurance services industry to gain knowledge and skills to build their mental health literacy.

• Understand the difference between mental health and mental illness.
• Gain knowledge of the factors that may influence mental health and wellbeing.
• Gain awareness of common mental health conditions, self-harm and suicide.
• Develop skills for empathy.
• Develop communication skills for positive interactions.

Learning Outcomes:

• Understand the difference between mental health and mental illness.
• Gain knowledge of the factors that may influence mental health and wellbeing.
• Gain awareness of common mental health conditions, self-harm and suicide.
• Develop skills for empathy.
• Develop communication skills for positive interactions.

From$65

+ GST per participant

Category 2 Representatives include people employed by the Member that are involved in designing and approving products and processes that consumers use but do not interact directly with consumers. This includes, but is not limited to, people working in mid-senior management, people leaders, product design, customer experience, legal & compliance functions. 

Gain education and training in mental health awareness and communication fundamentals to support compliance with FSC-Standard No. 21.

 This workshop is designed for Category 2 team members working in the financial and insurance services industry to gain knowledge and skills to build their mental health literacy. 

 Learning Outcomes 

• Understand the difference between mental health and mental illness.
• Gain knowledge of the factors that may influence mental health and wellbeing.
• Gain awareness of common mental health conditions.
• Develop skills for empathy.
• Develop communication skills for positive interactions and supportive communication techniques.

From$65

+ GST per participant

Tailored content for staff and leaders with staff learning about each concept and how to apply it in their role, and leaders learning additional strategies to embed these positive strategies for their team

• Harnessing your strength
• The science of motivation
• Creating a growth mindset
• Shaping work through job crafting
• Building positive team culture (for leaders only)

Topics can be purchased separately or bundled

Read more (Be your best self) >

Read more (Elevate your leadership) >

from$68

+GST per participant

Help support personal resilience and reduce stigma understanding the fundamentals of mental health and wellbeing.

Participants will develop an increased awareness of mental health and illness, risk and protective factors, how to manage self-care and access support, as well as practical skills for how to recognise when others may need support and engage in a care conversation.

Learning outcomes:

• Understand the difference between mental health and mental illness.
• Gain knowledge of the risk and protective factors that may influence mental health and wellbeing.
• Recognise when someone may need support.
• Know how to have a care conversation.
• Understand how to practise daily self-care using The Five Ways to Wellbeing.

Additional benefit: Participants are provided with resources and links to relevant support.

$2200

+ GST per workshop of up to 20 Participants

This workshop will increase participants knowledge of mental health and wellbeing, within the unique context of their leadership role.

Participants will be introduced to the integrated approach, understand their legal obligations as leaders, explore risks and protective factors in the workplace and learn about care conversations that support good mental health and positive workplace engagement.

Learning outcomes:

• Understand the difference between mental health and mental illness.
• Gain awareness of common mental health conditions.
• Explore the integrated approach to mental health.
• Gain knowledge of risk and protective factors.
• Highlight important legal obligations in the workplace.
• Understand when and how to have care conversations with team members.
• Elevate the importance of leadership self-care to maintain wellness and top-level performance.

Additional benefit: Participants are provided with resources and links to relevant support.

$2200

+ GST per workshop of up to 20 Participants

Recognising & responding to suicide risk is an important skill when thinking about supporting others.  This workshop is designed to empower participants in understanding their role when engaging in a conversation about suicide with care, as well as share strategies on how to connect the person to appropriate support.

Participants will learn how to recognise their own stress response, four actionable steps in recognising and responding to suicide risk and identify self-care strategies that support personal wellbeing.    

Learning outcomes: 

• Gain knowledge of the risk and protective factors that may influence mental health and wellbeing.
• Explore and understand your own personal stress. responseto prepare for a conversation about self-harm or suicide.
• Learn appropriate language and how to communicate with care.
• Learn how to connect someone who may be experiencing suicidal thoughts to support. 
• Understand the importance of self-care.
  

Additional benefit: Participants are provided with resources and links to relevant support.

$2200

+ GST per workshop of up to 20 Participants

Distress can be hard to witness and often individuals feel the need to provide counsel to ease this, yet many of us are not trained mental health professionals or know where to start.

An Introduction to Psychological First Aid (PFA) provides participants with an introduction to the principles of PFA to that provide assistance in the first few hours and days after a distressing experience.

This workshop helps participants understand the cycle of distress, the elements of Psychological First Aid and what to look out for in colleagues and friends.

Learning Outcomes

• Understand what a critical incident is.
• Explore the elements of Psychological First Aid.
• Gain awareness of how to recognise, respond to and refer someone in distress.
• Explore ways to look after yourself after helping someone to support personal wellness.

Additional benefit: Participants are provided with resources and links to relevant support.

$2200

+ GST per workshop of up to 20 Participants

This workshop explores strategies that lead to positive interactions between contact/call centre staff and the person on claim who calls in, to enact support and care, whilst meeting the call objectives and maintaining calm.  

Learning outcomes 

• Understand the difference between mental health and mental illness. 
• Gain awareness of common mental health conditions. 
• Develop strategies and confidence in managing challenging claims interactions.
• Explore self-awareness as a tool to de-escalate conflict.
• Develop a tool kit of evidence-based strategies to manage personal wellbeing, and to be your best to result in a positive interaction for all.

Additional benefit: Participants are provided with resources and links to relevant support.

$2450

+ GST per workshop of up to 20 Participants

This workshop will explore the strategies that lead to positive interactions between Claim Centre Managers and the person on claim as their point of contact, to enact support and care, whilst meeting the call objectives and maintaining calm.  

Learning outcomes 

• Understand the difference between mental health and mental illness.  
• Gain awareness of common mental health conditions.  
• Develop strategies and confidence in managing challenging claims interactions & maintaining connectedness.
• Explore self- awareness as a tool to de-escalate conflict.
• Develop a tool kit of evidence-based strategies to manage personal wellbeing, and to be your best to result in a positive interaction for all.

Additional benefit: Participants are provided with resources and links to relevant support.

$2450

+ GST per workshop of up to 20 Participants

Audience: Members of the Financial Services Council Limited (FSC) as part of the FSC Standard No 21 (the Standard). Mental Health Education Program in accordance with the requirements outlined in Sections 7.2 –7.6 on the Standard for Category 1 representatives.

Category 1 Representatives: all people that interact directly with consumers even if they are a contractor or an external supplier to the Member. This includes, but is not limited to claims & underwriting staff, call centre operators, customer service officers, dispute resolution staff & financial advisers/planners directly employed by a Member. 

Gain education and training in mental health awareness and communication fundamentals to support compliance with FSC-Standard No. 21.

This workshop is designed for Category 1 team members working in the financial and insurance services industry to gain knowledge and skills to build their mental health literacy. 

Learning Outcomes:

• Understand the difference between mental health and mental illness.
• Gain knowledge of the factors that may influence mental health and wellbeing.
• Gain awareness of common mental health conditions, self-harm and suicide.
• Develop skills for empathy.
• Develop communication skills for positive interactions.

$3700

+ GST per workshop of up to 20 Participants

Audience: Members of the Financial Services Council Limited (FSC) as part of the FSC Standard No 21 (the Standard). Mental Health Education Program in accordance with the requirements outlined in Sections 7.2 –7.6 on the Standard for Category 2 Representatives.

Category 2 Representatives include people employed by the Member that are involved in designing and approving products and processes that consumers use but do not interact directly with consumers. This includes, but is not limited to, people working in mid-senior management, people leaders, product design, customer experience, legal & compliance functions. 

Gain education and training in mental health awareness and communication fundamentals to support compliance with FSC-Standard No. 21.

This workshop is designed for Category 2 team members working in the financial and insurance services industry to gain knowledge and skills to build their mental health literacy. 

Learning Outcomes 

• Understand the difference between mental health and mental illness.
• Gain knowledge of the factors that may influence mental health and wellbeing.
• Gain awareness of common mental health conditions.
• Develop skills for empathy.
• Develop communication skills for positive interactions and supportive communication techniques.

$2700

+ GST per workshop of up to 20 Participants

Gain fundamental skills and knowledge to support mental health and wellbeing.  

This presentation covers key concepts of mental health and wellbeing, supported by practical actions that can be taken to support a mentally healthy workplace. It is a good foundation for participants who have not had any previous mental health training or want to refresh and reinforce key concepts.

Learning outcomes: 

• Understand the difference between mental health and mental illness.
• Gain knowledge of the risk and protective factors that may influence mental health and wellbeing.
• Explore the principles of a care conversations.
• Understand how to practise daily self-care using The Five Ways to Wellbeing.

Additional benefit: Participants are provided with resources and links to relevant support.

$1500

+GST for up to 100 participants

Having a care conversation in the workplace can feel overwhelming if you are uncertain navigating what to say or how to help. 

This presentation is designed to empower participants to engage confidently in a care conversation and elevate their understanding of their role as a support person.

Learning outcomes: 

• Understand the difference between mental health and mental illness.
• Gain knowledge about how to prepare for a care conversation.
• Explore four steps of a care conversation including strategies that support participants with what to say.
• Recognise their role in leading a care conversation.
• Explore strategies that support self-care that support wellbeing after a care conversation that may leave you depleted.

Additional benefit: Participants are provided with resources and links to relevant support.

$1500

+ GST for up to 100 particpants

The idea of self-care can seem difficult to incorporate into daily life but need not be! The Five Ways to Wellbeing introduces participants to simple strategies that have been proven to boost resilience and maintain good mental health and wellbeing.

This presentation has been designed to empower participants to support their personal mental health and wellbeing through actionable daily practices, applying the evidence-based Five Ways to Wellbeing framework.

Learning outcomes:  

• Understand the difference between mental health and mental illness.
• Explore the importance of a wellbeing practice.
• Gain practical tools for engaging in a daily wellbeing practice that helps build resilience using the Five Ways to Wellbeing framework. 

Additional benefit: Participants are provided with resources and links to relevant support. 

$1500

+GST for up to 100 participants

Workplaces are dynamic places that continue to change and adapt, which can lead to uncertainty and unrest. Learning skills for managing any uncertainty and navigate languishing, stress and burnout are integral to wellbeing .  

This presentation covers the impact of uncertainty on mental health and wellbeing and provide strategies for protecting wellbeing. Participants will learn about the difference between languishing, stress, and burnout, and recognise when to take positive action with practical self-care strategies.

Learning outcomes:  

• Understand the difference between mental health and mental illness.
• Gain knowledge of the risk and protective factors that may influence mental health and wellbeing.
• Discover the difference between languishing, stress and burnout, and be attuned to how it can show up in yourself.
• Explore ways to recognise your own mental health status, plan for wellbeing, and know when to act on this plan that supports ongoing wellness.

Additional benefit: Participants are provided with resources and links to relevant support.

$1500

+GST for up to 100 participants

We often work on auto-pilot, use multi-tasking as a tool for getting things done and react rather than respond when stress levels are high.

Mindfulness is highly useful when it comes to engagement and performance in the workplace, and at home. It results in many benefits to a person’s health and longevity, as well as their work outcomes. This presentation will explore the science behind multi-tasking, the importance of being present to the moment and to your personal reactions to circumstances to stay in control and maintain calm.

Learning outcomes: 

• Learn about what mindfulness is.
• Explore the myths of multi-tasking and explore focus in the present moment.
• Understand the stress response and learn how to enact a circuit breaker.
• Recognise when you are reacting to your environment and others, rather than responding.
• Explore a variety of mindfulness practices to enhance work performance and engagement, as well as reduce stress.

Additional benefit: Participants are provided with resources and links to relevant support.

$1500

+GST for up to 100 participants